Qistone, Inc. (“Qistone,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of information entrusted to us by our users, customers, developers, partners, and visitors.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Qistone website at www.qistone.io; Qistone applications, developer tools, APIs, integrations, operational services, and platform infrastructure; and associated software, products, services, and hosted environments (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
IInformation We Collect
We collect information necessary to operate, secure, improve, and provide the Services.
1. Personal Information
“Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual. Depending on your interaction with the Services, we may collect:
Identity & Contact Information
- Full name
- Email address
- Telephone number
- Organization / company name
- Job title
- Billing address
- Account credentials
Account Information
- Username
- Password hash
- Authentication records
- Organization membership
- User preferences
- Profile settings
Billing & Transaction Information
- Subscription details
- Invoice information
- Payment metadata
- Transaction history
Support & Communication Data
- Customer support requests
- Feedback submissions
- Surveys
- Communication history
- Troubleshooting information
Developer & Integration Information
- API credentials
- Integration identifiers
- Webhook configurations
- OAuth metadata
- Application registration information
IIOperational, Telemetry, and Usage Information
To maintain platform integrity, operational security, reliability, and performance, Qistone collects operational and telemetry information associated with use of the Services. This may include:
- IP address
- Browser type
- Device identifiers
- Operating system
- Session information
- Authentication events
- API usage metadata
- Request timestamps
- Feature usage metrics
- Error logs
- Diagnostics
- Operational telemetry
- Audit events
- Observability metadata
- Runtime traces
- Workflow execution metadata
- Integration activity records
- Service performance metrics
We may use cookies, local storage, and similar technologies to support authentication, session continuity, analytics, operational stability, and platform functionality.
IIIAI-Assisted Processing and Automation
Certain Services may include AI-assisted workflows, automated orchestration, machine-learning-assisted processing, intelligent recommendations, operational diagnostics, automated summarization, workflow automation, and integrations with third-party AI providers.
Information submitted to AI-enabled features may be processed to generate outputs, operational insights, recommendations, or automated actions.
Users remain responsible for:
- Reviewing generated outputs
- Validating automated recommendations
- Ensuring appropriate human oversight
- Complying with applicable laws and internal policies
IVInformation From Third Parties
We may receive information from:
- Identity providers
- Authentication services
- Analytics providers
- Integration partners
- Payment processors
- Infrastructure providers
- Publicly available sources
- Customer-authorized third-party integrations
This information may be combined with information collected directly through the Services.
VHow We Use Information
We use information for legitimate business and operational purposes, including to:
- Provide and operate the Services
- Authenticate users
- Manage accounts and organizations
- Process transactions
- Provide customer support
- Secure the platform
- Detect fraud, abuse, or unauthorized access
- Monitor operational health
- Maintain audit and observability systems
- Improve functionality and performance
- Personalize user experiences
- Analyze usage trends
- Develop new features
- Manage integrations and APIs
- Enforce our Terms of Use and policies
- Comply with legal obligations
- Protect rights, safety, and security
- Communicate with users
- Send operational or administrative notices
- Provide marketing communications where permitted by law
VIIData Retention
We retain information for as long as reasonably necessary to provide the Services, maintain operational records, comply with legal obligations, resolve disputes, enforce agreements, and preserve security and audit integrity.
Retention periods may vary depending on account status, operational requirements, contractual obligations, and legal or regulatory requirements. Operational telemetry, audit logs, and observability records may be retained for security, compliance, and platform reliability purposes.
VIIISecurity
Qistone implements administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Security measures may include:
- Encryption in transit
- Encryption at rest
- Role-based access controls
- Tenant isolation controls
- Authentication safeguards
- Audit logging
- Monitoring systems
- Infrastructure security controls
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their credentials and API keys.
IXMulti-Tenant Platform Operations
Qistone operates a multi-tenant platform environment. Customer and organizational data is logically isolated using tenant-scoped authorization, operational controls, and platform security mechanisms designed to prevent unauthorized cross-tenant access.
XYour Privacy Rights
Depending on your jurisdiction, you may have rights regarding your Personal Information, including:
- Access rights
- Correction rights
- Deletion rights
- Restriction rights
- Portability rights
- Objection rights
- Withdrawal of consent rights
You may also opt out of marketing communications at any time using unsubscribe instructions or by contacting us directly. We may continue to send operational or administrative communications necessary for the Services.
Requests may be submitted to hello@qistone.io. We may require verification of identity before processing requests.
XIIInternational Data Transfers
Your information may be processed and stored in jurisdictions outside your state, province, or country, including the United States. By using the Services, you acknowledge that information may be transferred to jurisdictions with different data protection laws.
XIIIChildren's Privacy
The Services are not directed to children under the age of 13, and Qistone does not knowingly collect Personal Information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Parents or guardians who believe a child has submitted information may contact hello@qistone.io.
XIVThird-Party Services
The Services may contain links or integrations with third-party websites, applications, or services. Qistone is not responsible for the privacy practices or content of third parties. Users should review applicable third-party privacy policies independently.
XVChanges to This Privacy Policy
We may update this Privacy Policy periodically. Material changes may be communicated through website notices, platform notifications, email communications, and administrative announcements.
Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.
XVIContact Information
Las Vegas, Nevada 89123
United States
Email: hello@qistone.io
Website: https://www.qistone.io
XVIICalifornia Privacy Disclosures
California residents may have additional rights under applicable California privacy laws, including the right to request disclosure regarding categories of personal information collected and shared.
Qistone does not sell Personal Information as traditionally defined under applicable California privacy laws. California residents may contact hello@qistone.io for privacy-related inquiries.
Looking for the rules that govern use of the platform? Read the Terms of Use.
Terms of Use →